SAP Knowledge Base Article - Public

3071213 - [Onboarding] Unable to Fetch Form Data error while complete E-Verify

Symptom

User receives Error Message "Unable to fetch form data" while trying to complete I9 Section 2 or E-Verify step.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy as Manager
  2. Click on Start for I9 Section 2 step or E-verify step
  3. Now you can see the error message "Unable to fetch form data"

Cause

  • Permission "odata_api_admin_attachment_export" is required

Resolution

  • Please check the permission setting for your role at Admin Center > Manage Permission Roles > Manage Integration Tools > OData API Attachment Export.
  • Then re-test with the candidate.
  • The issue will be resolved.

Keywords

Unable to fetch data, E-verify, I9 Section 2, i-9, i-9 section 1, i9, USA, Compliance , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding all versions