SAP Knowledge Base Article - Public

3071254 - Mail Templates Translations Error - Onboarding

Symptom

When trying to save email body text changes in email services, error is presented: "An error occurred while saving the email template. Please try again later or contact your system administrator"

Environment

SAP SuccessFactors Onboarding 

Reproducing the Issue

  1. Navigate to Email services
  2. Open email (ONB) External User Welcome Message Template or any template
  3. Continue to Step 3 to update email body
  4. Select any locale
  5. Enter body of text
  6. Save
  7. Error Received
  8. "An error occurred while saving the email template. Please try again later or contact your system administrator"

Cause

The body of text entered exceeds the maximum length. The maximum length is 4000.

Resolution

Reduce the body of text to below the limit in the email body. Now email changes should save without error.

Keywords

email, limit, error, email body, translations, body text, Maximum length limit exceeded for field msgBody , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions