Symptom
When trying to save email body text changes in email services, error is presented: "An error occurred while saving the email template. Please try again later or contact your system administrator"
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Navigate to Email services
- Open email (ONB) External User Welcome Message Template or any template
- Continue to Step 3 to update email body
- Select any locale
- Enter body of text
- Save
- Error Received
- "An error occurred while saving the email template. Please try again later or contact your system administrator"
Cause
The body of text entered exceeds the maximum length. The maximum length is 4000.
Resolution
Reduce the body of text to below the limit in the email body. Now email changes should save without error.
Keywords
email, limit, error, email body, translations, body text, Maximum length limit exceeded for field msgBody , KBA , LOD-SF-OBX-EML , Notifications , Problem
Product
SAP SuccessFactors Onboarding all versions