3071301 - The E-Mail sent from the change document does not include any text or fields defined in the mail form

Symptom

When using the Change document, the email is sent after clicking send email button but sent email is missing some fields and text defined in the mail form
This can happen after a system upgrade

Environment

SAP Solution Manager
SAP Customer Relationship Management (CRM)
SAP enhancement package for SAP CRM
SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 2005 ; SAP Customer Relationship Management 2007 ; SAP Solution Manager 1.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

BT126H_MAIL/send_screen, email, crm_src_provide , KBA , CRM-BF-ML , Email Management , Problem

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