Symptom
When checking a Sales Order Item which has External Fulfillment, you notice that the "Ship-From" Line is not populated in those Items.
Environment
SAP Business ByDesign.
Reproducing the Issue
- Go to the Sales Orders work center.
- Open the Sales Orders screen.
- Find Sales Order ABC (Where ABC represents the Sales Order ID) and Highlight it's line.
- In the lower part of the same screen, select the "Items" subtab.
You notice that for items which have their Fulfillment as External, the "Ship-From" Line is blank.
Cause
This is the expected system behaviour. In cases of items with External Fulfillment, the field "Supplier" will be populated instead of "Ship-From".
Resolution
If the "Supplier" column is not already present in the Sales Order search screen, you can add it by following these steps:
- Go to the Sales Orders work center.
- Open the Sales Orders screen.
- Search for any order.
- On the top-right side of the screen, click on your Avatar.
- In the submenu, click on Start Personalization Mode.
- In the lower part of the same screen, select the "Items" subtab.
- On the right-side of the screen, click on the ">" arrow on the right of "Unnamed Table".
- Check the "Visible" checkbox for "Supplier".
- Click on the "Save" button.
Keywords
Personalize, Customize, Supplier, Ship, To, External, Internal, Fulfillment, Sales Order, Column, List, Line , KBA , AP-SLO-SO , Sales Order , How To