SAP Knowledge Base Article - Preview

3071325 - Standard Status Closed is Not Populating the Resolved On Field

Symptom

When setting a Ticket to the Closed status, the field Resolved On is not getting populated.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

 Not Updated; Field Issue; Time Incorrect; , KBA , LOD-CRM-SRP , Service Request Processing , How To

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