SAP Knowledge Base Article - Public

3071328 - Inactive user not getting Offboarding initiated- Onboarding


You are trying to initiate Offboarding process from Employee Central, however, your employee is not appearing in Offboarding Dashboard.


SAP Successfactors Onboarding

Reproducing the Issue

  1. Initiate the termination event in Employee Central;
  2. Go to Offboarding dashboard;
  3. Your employee does not show up there.


This problem can be caused for configuration issues, in this KBA we will cover a cause related to Data issue. 

The Employee / Employee Manager should be an active user in Employee Central - Otherwise the Offboarding initiation will fail.


Set an active manager for your employee / make the employee as active in the system before of performing the termination.

SAP Support team - Please refer to our internal notes for examples of the error logs.


offboarding, user, id, must, not, be, null, not, eligible, obx, ofp, 2.0, dashboard , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem


SAP SuccessFactors Onboarding all versions