SAP Knowledge Base Article - Public

3072026 - New button missing hierarchy opportunity facet


The new button is missing in the Hierarchy facet of the Opportunity TI.


SAP Cloud for Sales

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunity View.
  3. Open opportunity ABC (ABC represents the opportunity name). 
  4. Go to the Hierarchy facet.
  5. Select a record from the hierarchy table to enable the Add button.
  6. Expand button Add.

The option 'New' is not available.

  • Enter Adaptation mode.
  • Make the option New visible and leave adaptation Mode.

The Option is still not available.


The New Button is only enabled, if you are not using the option: 'Create Opportunities in detail view'.


If desired, disable the function:

  1. Go to the Administration work centre
  2. Go to the Sales and Sales Campaigns view
  3. Select: Opportunities > Configure Opportunity related options > Opportunity Configuration
  4. Disable the function and save.
  5. Log out and back into the system for the saved changes to be reflected in the UI.


Opportunity, Hierarchy, New Button, Add Button Adaptation Mode, Create Opportunities in detail view, missing , KBA , LOD-CRM-OPP , Opportunity Management , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions