SAP Knowledge Base Article - Preview

3072036 - "HTTP 500 : Internal Server error" when trying to log to CMC/BILaunchpad after an update

Symptom

  • Getting the following error in the homepage of CMC/BILauncpad: '"HTTP 500 Internal Server Error"
  • CMC and BI Launchpad logon screen are displayed properly
  • Logon in other web applications like AdminTools is working fine


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.x
  • Supported Tomcat web application server

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

HTTP 500, Internal Server error, login CMC, login BILaunchpad, BOE application, Tomcat memory, Tomcat cache, xmx, BI, BI 4. , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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