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3072194 - Job Scheduler Agent is not administered due to mismatch name in the interfaces file - SAP ASE

Symptom

  • Having problems starting Job Scheduler on some installations
  • JS_AGENT is missing in the interfaces file
  • ASE reports errors during reboot
  • JS_Agent log reports errors 
  • 00:0002:00000:00018:2021/06/07 13:33:35.17 kernel  Connectivity Library (Directory Control Layer) Error: Error returned by service provider.
    00:0002:00000:00018:2021/06/07 13:33:35.17 kernel  Connectivity Library (Directory Control Layer) Error: (InterfacesDriver): Requested server name not found.
    00:0002:00000:00018:2021/06/07 13:33:35.17 kernel  Job Scheduler Agent Directory Control Layer not administrated.
    00:0002:00000:00018:2021/06/07 13:33:35.17 kernel  Job Scheduler Task state set to stop.
    00:0002:00000:00018:2021/06/07 13:33:35.17 kernel  Job Scheduler Task was not stopped by a Task shutdown request.
    00:0002:00000:00018:2021/06/07 13:33:35.17 kernel  Job Scheduler exhausted max js restart attempts 3 and is going in dormant state. The next attempt to restart the job scheduler chores will be made after 15 mins or upon user request.
    00:0002:00000:00018:2021/06/07 13:48:35.14 kernel  Restarting the Job Scheduler chores
    00:0002:00000:00018:2021/06/07 13:48:35.14 kernel  Restarting Job Scheduler. 2 restart attempts left. Successful restart attempts so far 9.
    00:0002:00000:00018:2021/06/07 13:48:35.14 kernel  Initializing Job Scheduler Task
    00:0002:00000:00018:2021/06/07 13:48:35.15 kernel  Installed Job Scheduler sequencer code version 0.29 - 29 tokens
  • 00:140643513681728:15904:2021/02/12 12:00:07.47 jamain  Server message: 
    00:140643513681728:15904:2021/02/12 12:00:07.47 jamain  Msg 5701, Level 10, State 2:
    00:140643513681728:15904:2021/02/12 12:00:07.47 jamain  Server 'FD3'00:140643513681728:15904:2021/02/12 12:00:07.47 jamain  :
    00:140643513681728:15904:2021/02/12 12:00:07.47 jamain  Server message: Changed database context to 'master'.

    00:140643513681728:15904:2021/02/12 12:00:07.47 jamain  Server message: 
    00:140643513681728:15904:2021/02/12 12:00:07.47 jamain  Msg 5701, Level 10, State 1:
    00:140643513681728:15904:2021/02/12 12:00:07.47 jamain  Server 'FD3'00:140643513681728:15904:2021/02/12 12:00:07.47 jamain  Line 100:140643513681728:15904:2021/02/12 12:00:07.47 jamain  :
    00:140643513681728:15904:2021/02/12 12:00:07.47 jamain  Server message: Changed database context to 'sybmgmtdb'.

    00:140643513681728:15904:2021/02/12 12:00:07.47 jamain  Creating global context.
    00:140643513681728:15904:2021/02/12 12:00:07.47 jamain  SYB_JSAGENT ready.
    00:140643513681728:15904:2021/02/12 12:16:00.66 jamain  -> JS: Task/Agent connection terminated.
    00:140643513681728:15904:2021/02/12 12:16:00.66 jamain  Job Scheduler failed to receive communication buffer while reading message type.
    00:140643513681728:15904:2021/02/12 12:16:00.66 jamain  Connection to Job Scheduler task terminated unexpectedly with error -4
    00:140643513681728:15904:2021/02/12 12:16:00.66 jamain  Client message: 
    00:140643513681728:15904:2021/02/12 12:16:00.66 jamain  Message number: LAYER = (5) ORIGIN = (3) SEVERITY = (5) NUMBER = (6)
    00:140643513681728:15904:2021/02/12 12:16:00.66 jamain  Message String: ct_results(): network packet layer: internal net library error: Net-Library operation terminated due to disconnect
    00:140643513681728:15904:2021/02/12 12:16:00.66 jamain  JS Agent hit signal 11 
    00:140643513681728:15904:2021/02/12 12:16:00.66 jamain  Core Dump failed with gcore ret 32512 exit status 127
    00:140643513681728:15904:2021/02/12 12:16:00.66 jamain  Generate core with abort() with filename /sybase/FD3/ASE-16_0/install/core.15904 
    ASE jsagent/16.0 SP04 GA/EBF 29650 SMP/P/x86_64/SLES 12.4/asecorona/3202/64-bit/OPT/Wed Nov 18 06:22:58 2020


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Environment

  • SAP Adaptive Server Enterprise (ASE)
    • Job Scheduler 

Product

SAP Adaptive Server Enterprise 16.0

Keywords

network name, mismatch, Job Scheduler, server name, rename, change, JS_Agent , KBA , BC-SYB-ASE-CE , ASE Cluster Edition (Standalone) , Problem

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