/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
Event tracking is useful for capturing user interactions, like Page View, Product View, Add To Cart, and others, then process them and send them to a destination, for example SAP Marketing.
But sometimes only the Page View and Product View are captured when using the storefront. Please check below for the necessary configuration, and how it works.
***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.***
Read more...
Environment
SAP Commerce
Product
SAP Commerce 2005
Keywords
customer interaction, user actions, click not tracked, Marketing Cloud, runtime , KBA , CEC-SCC-PLA-PL , Platform , CEC-SCC-INT-HUB , Data Hub , Bug Filed
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)