SAP Knowledge Base Article - Preview

3072396 - How event tracking works in storefront


Event tracking is useful for capturing user interactions, like Page View, Product View, Add To Cart, and others, then process them and send them to a destination, for example SAP Marketing.

But sometimes only the Page View and Product View are captured when using the storefront. Please check below for the necessary configuration, and how it works.

***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.***



SAP Commerce


SAP Commerce 2005


customer interaction, user actions, click not tracked, Marketing Cloud, runtime , KBA , CEC-SCC-PLA-PL , Platform , CEC-SCC-INT-HUB , Data Hub , Bug Filed

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.