SAP Knowledge Base Article - Public

3072538 - Unable to upload attachments in Manage Recruiting Email Templates - Recruiting Management

Symptom

When uploading a file to an email template in Manage Recruiting Email Templates, nothing happens, the file does not get uploaded. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Manage Recruiting Email Templates
  2. Select an email template
  3. Click on "Attach a document"
  4. Choose a file
  5. Click on "Upload"
  6. Nothing happens, the file does not get uploaded

Cause

"Document Management Service" is enabled in Provisioning. 

Resolution

Disable "Document Management Service" in Provisioning > Company Settings. 

See Also

2431393 - b1702 release: Product Enhancement - "Attachments" in Manage Recruiting Email Templates - Recruiting Management

Keywords

Attachment, File, Template, Email, Upload.  , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions