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3072892 - My Inbox substitution fails with different profiles


  • My Inbox does not allow two substitution rule creation (same dates and users) with different profiles.
  • My Inbox substitution rule creation terminated with the following error (/IWPGW/TGW_SERVICE 003 - There is already a substitute with the defined parameters for this user).




  • Task Gateway
  • Gateway Business Workflow Enablement
  • SAP Business Workflow
  • SAP NetWeaver
  • SAP Web Application Server for SAP S/4HANA
  • ABAP PLATFORM - Application Server ABAP
  • SAP Gateway
  • My Inbox Fiori application 1.0


ABAP platform all versions ; SAP Gateway all versions ; SAP NetWeaver all versions ; SAP Web Application Server for SAP S/4HANA all versions


SAP_GWFND, IW_PGW, /IWPGW/TGW, /IWWRK/WORKFLOW, IW_BEP, TASKPROCESSING, SWF_WORKFLOW, Error /IWPGW/TGW_SERVICE 003, /IWPGW/CL_TGW_TASK_FACADE_BWF, Method SUBSTITUTE_EXIST, get_personal_substitutes, READ TABLE lt_substitute INTO es_substitute WITH KEY username = is_substitute-username, IF sy-subrc IS INITIAL AND es_substitute-begin_date = is_substitute-begin_date AND es_substitute-end_date = is_substitute-end_date, Cannot create substitution rule due to an internal error. Please try again later. Contact your system administrator if the problem persists, There is already a substitute with the defined parameters for this user , KBA , OPU-BSE-WFM , Gateway Business Workflow Enablement , CA-INB-FIO , Fiori UI for My Inbox Application , OPU-BSC-TGW , Task Gateway , Problem

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