Symptom
- This article explains how to set 360 External Participants to inactive in the system.
- External Participants added to 360 Multi-rater Reviews are still returned in user search results, even after the 360 Review has been completed.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors 360 Multi-rater
Reproducing the Issue
In the People Search, an external participant previously added to a 360 Review is returned in the search results:
The "extuser" username denotes that this is an external user added to the system.
Resolution
Hide visibility of External Users
- Go to Admin Center > Employee Export
- Select "Export External 360 Raters":
In the CSV file, the list of External 360 participants/raters is listed.
To remove the visibility of the External Participants in the search results, change the status from active_external to inactive_external.
Example - change the status of "extuser280" to inactive_external:
- Save the csv file
- Go to Admin Center > Import Employee Data
- Select an entity > "Basic Import"
- Choose the csv file
- Click Import button
The external participant set to inactive_external (e.g. extuser280) is no longer visible in the People Search results:
Purge External Users
- Go to Data Retention Management
- Under the Manual Data Purge tab, select "Create Purge Request"
- Select the "Purge Inactive User" purge request type
- In the Select a Single User, enter the extuser ID you wish to purge. Alternatively, you may upload a list of users.
- Add an approver
- Launch Immediately
- As the approver, go to Purge Request Monitor to approve the request
The result will be that the extuser will be purged from the system.
See Also
Keywords
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