SAP Knowledge Base Article - Preview

3073066 - What information do I need to provide when opening an incident for CX Commerce SmartEdit

Symptom

  • What information do I need to provide when opening an incident for SAP Commerce SmartEdit? 
  • How can I create an optimal support incident to avoid delays and expedite / speed up incident/problem resolution with SAP Product Support? 
  • What type of incidents (only errors, incorrect/missing documentation, operations requests) should I send to SAP Support? See reply and share your knowledge


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Environment

SAP Customer Experience, SmartEdit 

Product

SAP Commerce Cloud all versions

Keywords

KBA , CEC-SCC-COM-SEDIT , SmartEdit , How To

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