SAP Knowledge Base Article - Public

3073110 - Error on Manage Pending Hires page while hiring a candidate - SAP SuccessFactors Onboarding

Symptom

While submitting the Manage Pending Hires step for candidates below error prompts:

  • An error occurred in the Payment Information block that is not configured in the new recruit template you selected. This is due to missing or incorrect data coming from Recruiting. Please select another template or contact your administrator.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Onboarding
    • Payment Information

Reproducing the Issue

  1. Go to Manage Pending Hire > Onboarding
  2. Search for any affected candidate
  3. Submit all the steps and go to Compensation information and click submit
  4. The following error is displayed "An error occurred in the Payment Information block that is not configured in the new hire template you selected. This is due to missing or incorrect data coming from Recruiting. Please select another template or contact your administrator."

Cause

Payment Information Configuration UI is not correctly set up in the instancey.

Resolution

Kindly follow the below documentation to create your own configuration UI for the new Payment Information portlet. After you create configuration UI, use Manage Data in Admin Center to specify which configuration UI should be displayed.

After this you will be able to successfully submit the Manage Pending Hires step.

See Also

Refer to SAP Guide: Implementing Payment Information in Employee Central - Setting Up the Configuration UI.

Keywords

Onboarding 2.0, Manage Pending Hires, Payment Information, Manage Configuration UI, EC, PAY, OBX, MPH , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , LOD-SF-EC , Employee Central , LOD-SF-EC-PAY , Payment Information (Bank Information) , LOD-SF-EC-INT-OBX , Onboarding 2.0 to EC Integration , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Onboarding 2105