Symptom
- An error occurs when submitting a Purchase Leave
- Employee has self-service permissions but cannot submit a purchase leave request for themselves.
- Error: [COE0018]An unexpected system error occured. Please contact administrator.
- ???[TLMMessage[statusValue=null, severity=ERROR,params=[]]] Messages:[TLMMessage[statusValue=null, severity=ERROR,params=[]]]???
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Employee Central - Time Off
Reproducing the Issue
- Go to Time Off section in Employee's Profile.
- Select Purchase Leave.
- Select Create.
- Enter No. of Days > Submit.
- Confirm > Receive an error.
Cause
This is a permission issue.
Resolution
If the Recurring Deductions Object is secured, the employee will need at least 'View Current' permission, as stated in the Guide article Time Off Employee Self-Service Purchase Leave | SAP Help Portal, in the 'Note' section at the bottom of the screen:
To check if the object is secured, go to Configure Object Definitions > Recurring Deductions. If 'Secured' is set to 'Yes', follow the below steps to grant the user with additional permissions:
1. Go to Manage Permission Roles;
2. Select the users permission role;
3. Permission... > Miscellaneous Permissions > Recurring Deduction;
4. Provide the View permission and save;
If the Recurring Deductions Object is not secured, ensure the user has permission to Metadata Framework > Access to Non-secured Objects.
See Also
3073101 - Unable to Save Purchase Leave Request
Time Off Employee Self-Service Purchase Leave | SAP Help Portal
Keywords
Purchase Leave, Recurring Deduction save failed, errors found: [No permission to Create Record for the Selected User], Recurring Deduction, Submit Purchse Leave Error, Time Account Purchase, COE0018, An unexpected system error occured. Please contact administrator , KBA , LOD-SF-EC-TIM-PYT , Payouts - Self Service, Admin, Termination , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , Problem