3073464 - Error - Customer invoice not possible; individual material ABC is obsolete

You have noticed the Customer invoice as unposted source document and an error message which prevents the document from being posted. The error message is: Customer invoice not possible; individual material ABC is obsolete. (ABC stands for the Individual Material ID)

SAP Business ByDesign.

1. Go to the General Ledger work centre.
2. Go to the Closing Cockpit view.
3. Go to the Source Documents sub-view.
4. Search for your Source Document ID - DEF (DEF stands for Customer Invoice ID).
5. Select the ID and under the Details session you can see below error: Customer invoice not possible; individual material ABC is obsolete.

The status of Individual Material for which Customer Invoice is posted, is Obsolete. Also, you can verify the status of the fixed asset and it is Retired, which means you cannot sell this asset to the customer.

As the Individual Material is Obsolete, you have to cancel the Customer Invoice using below steps:

1. Go to the General Ledger work centre.
2. Go to the Closing Cockpit view.
3. Go to the Source Documents sub-view.
4. Search for your Source Document ID DEF.
5. Click Source Document ID.
6. Click Cancel. 
7. You can find canceled Customer Invoice in the Source Documents view.
8. Click Action - View Business Transaction.
9. In the new screen, choose Mark as Irrelevant.

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