SAP Knowledge Base Article - Public

3073607 - Calling and Messaging from Various Applications Feature Not Working


You cannot send messages or make phone calls from Cloud for Customer mobile app via some applications that are installed on your Android device.


SAP Cloud for Customer

Reproducing the Issue

That's just an example.

  1. Log in to the C4C Mobile app.
  2. Go to the Contacts view.
  3. Long press on the phone number hyperlink.

Result: Some applications you have installed are not available to use.


The apps that are allowed to make phone calls or message from the SAP Cloud for Customer are the ones that can be set as default app to call/message on Android device.


You can check if an application is available to be used by:

  1. Open the Settings apps.
  2. Tap Apps & Notifications.
  3. Tap Advanced.
  4. Tap Default Apps Under Default Apps, you will find "Phone App" and "SMS App" which you can tap to change the default. 
  5. Check if the application you would like to use is available there.

If the application is not available there, it won't be possible to use it to call/message from C4C.

See Also

Calling and Messaging from Various Applications


Cloud for Customer mobile app, Phone call, Message, Android , KBA , AP-RC-MOB-AND , SAP Hybris Cloud for Customer Extnd App on Android , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2105