SAP Knowledge Base Article - Public

3073942 - Application error in New Hire Data Review step - Onboarding


While the responsible user attempts to submit the data from candidate in NHDR step, application error occurs.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as the user who completes the New Hire Data Review step
  2. Click on Onboarding dashboard and look for the affected candidate.
  3. Click on "Start" after which all candidate data pops up.
  4. When clicked on Submit the application error appears.


Correct or delete the value for phone field (customer may add the value back in Manage Pending Hires)

For Product Support, please refer to the internal memo


ErrorID = 81ffd81a-22c8-4bfe-818e-2ca0ebb85a55, UC_EMP_PHONE_INFO_KEY, HireActionServiceImpl, application error, nhdr, new hire data review, EMP_PHONE_INFO , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem


SAP SuccessFactors Onboarding all versions