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SAP Knowledge Base Article - PreviewSymptom
After training a new model for ticket categorization you notice that some cases are being mapped with categories from an old category catalog.
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Environment
- SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
category, mapper, ticket, model, machine learning, categorization, service, active category,mapper,file,machine learning,ticket,categorization,service , KBA , LOD-CRM-ML-SRV , Machine learning for service cloud , LOD-CRM-SRP , Service Request Processing , Problem
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