SAP Knowledge Base Article - Public

3074474 - Opportunity Scoring not Working


Opportunity Scoring is not working on Opportunity OWL.


 SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center, Opportunities view. 
  2. See that all opportunities with status "Open" and "In Process" are not being scored in the Scoring side panel.  


There is more than one active running model for the Opportunity Scoring.


In order to have the Opportunity Scoring working correctly, only one active model should be running at a time.

See Also

  • 2875027 - Machine Learning not scoring results: "Model Activation Failed"
  • 3002850 - Machine Learning: No Scoring for Opportunities Or Leads
  • 2659267 - Some Opportunities are not Scored by Machine Learning


 Opportunity; Scoring; Machine Learning; LOD-CRM-ML , KBA , LOD-CRM-ML , C4C Machine Learning , LOD-CRM-OPP , Opportunity Management , How To


SAP Cloud for Customer core applications 2008