3074509 - A null object loaded from local variable 'id' a java.util.TimeZone.parseCustomTimeZone

Error message displayed: "An application error has occurred. Please try again." 

java.lang.NullPointerException: while trying to invoke the method java.lang.String.length() of a null object loaded from local variable 'id'
at java.util.TimeZone.parseCustomTimeZone(TimeZone.java:803)
at java.util.TimeZone.getTimeZone(TimeZone.java:567)
at java.util.TimeZone.getTimeZone(TimeZone.java:521)
at com.plateausystems.elms.util.helper.I18nUtil.getTimeZone(I18nUtil.java:343)
at com.plateausystems.elms.util.helper.I18nFormatHelper.getDisplayDateTimeVOX(I18nFormatHelper.java:256)
at com.plateausystems.elms.framework.notification.valueobject.ApmTrainingExpirationTagVO.addTrainingExpirationItem(ApmTrainingExpirationTagVO.java:244)
at com.plateausystems.elms.framework.jobscheduling.impl.ElmsRecurringJobServiceImpl.notifyTrainingExpiration(ElmsRecurringJobServiceImpl.java:2112)
at sun.reflect.GeneratedMethodAccessor4162.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)

or 

Error message = Request processing failed; nested exception is java.lang.NullPointerException: Cannot invoke "String.length()" because "<parameter1>" is null
<br>Ticket No = 918<br>ErrorFingerprint [exceptionRootCauseTag=4e0915d4be5cbb153ee3d95d87924b45be29be60, exceptionStackTraceTag=3fa0ccc1a445dd2fe1aa79f07cf533615e2c6e47]<br>Timestamp = 2025-07-03T14:07:47.342+0000<br>Stack trace = java.lang.NullPointerException: Cannot invoke "String.length()" because "<parameter1>" is null
	at java.base/java.util.TimeZone.parseCustomTimeZone(Unknown Source)
at java.base/java.util.TimeZone.parseCustomTimeZone(Unknown Source)
	at java.base/java.util.TimeZone.getTimeZone(Unknown Source)
	at java.base/java.util.TimeZone.getTimeZone(Unknown Source)
	at com.plateau.common.core.api.timezone.TimeZoneUtil.getTimeZone(TimeZoneUtil.java:55)
	at com.plateausystems.elms.util.helper.I18nUtil.getTimeZone(I18nUtil.java:365)
	at com.successfactors.learning.business.user.client.impl.UserClientServiceImpl.popuateAssignedItemsMessageStripTimeZoneParamters(UserClientServiceImpl.java:673

SAP SuccessFactors Learning

timezone, APM, schedule, null , An application error has occurred. Please try again , timezone is null , A null object loaded from local variable 'id' a java.util.TimeZone.parseCustomTimeZone  , KBA , LOD-SF-LMS-APM , Automatic Processes , Problem