SAP Knowledge Base Article - Public

3074580 - How to Enable Live Sessions Tab for Live Activity

Symptom

You would like to activate the Live Sessions Tab for the Live Activity.

Environment

SAP Cloud for Customer

Cause

This can be done on the Live Activity Configuration, under the Administrator Work Center.

Resolution

  1. Go to the Administrator work center.
  2. Select the Service and Social View.
  3. Under Communication Channels, click on Live Activity Configuration.
  4. On the right side of the screen, under Fiori Client Settings, click to enable Live Session Tabs.
  5. Save and Close.

Keywords

CTI ; 2011 ; Telephony Integration ; , KBA , LOD-CRM-LA , Live Activity , How To

Product

SAP Cloud for Customer core applications all versions