SAP Knowledge Base Article - Public

3074909 - Campaign Direct E-mail Does Not Send Attachment


You have created a Campaign, and added an attachment, after that, you Send Test E-mail and attachment is not included.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Marketing work center.
  2. Go to the Campaigns view.
  3. Create a Campaign.
  4. Add an attachment, in Attachments tab.
  5. Click on Send Test E-mail button.
  6. Attachment is not included in the e-mail. 


Send Test E-mail functionality is just to check if the e-mail is getting triggered in the system for the said domain. It does not support attachments.


This is the expected behavior.

If you need this functionality urgently you may contact your implementation manager to help with such request.

  • If you are a partner: please use or the Partnerfinder
  • If you are a customer:
  1. Contact your the Account Executive

You can also raise an idea in our SAP Business ByDesign Influence Platform.


Marketing, Campaign, Attachment, E-mail , KBA , SRD-CRM-MKT , Marketing , How To


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