SAP Knowledge Base Article - Public

3074909 - Campaign Direct E-mail Does Not Send Attachment

Symptom

When executing or sending Test E-mail on an existing Direct E-mail campaign, the files added to the attachments tab are not included on the E-mail.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Marketing work center.
  2. Go to the Campaigns view.
  3. Create a Campaign.
  4. Add an attachment in the Attachments tab.
  5. Click on Send Test E-mail or Execute button.

The attachment is not included.

Cause

Send Test E-mail functionality is just to check if the output is getting triggered in the system for the said domain. It does not support attachments.

The execution of Direct E-mail campaigns also does not include files from the attachments tab.

Resolution

This is the expected behavior.

If you need this functionality urgently you may contact your implementation manager to help with such request.

  • If you are a partner: use "cloudsolutionpartner@sap.com" or the Partnerfinder
  • If you are a customer: contact your Account Executive

You can also raise an idea in our SAP Business ByDesign Influence Platform.

Keywords

Marketing, Campaign, Attachment, E-mail, Execution, Execute, Send Test Email. , KBA , SRD-CRM-MKT , Marketing , How To

Product

SAP Business ByDesign all versions