SAP Knowledge Base Article - Public

3075662 - Add Images In Portal Interactions In Tickets


You cannot add images into the portal interaction.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Open ticket ABC (ABC represents the ticket ID).
  4. Go to the Timeline facet.
  5. Create new portal interaction.
  6. You cannot add images into the interaction.


  • Feature is not enabled in Ticket Configuration.
  • Rich text editor is not enabled for Portal interactions.


To enable the feature:

  1. Go to the Administrator work center.
  2. Go to the Service and Social view.
  3. Open the Ticket Configuration hyperlink.
  4. Enable the option "Enable inline images for ticket description, work description, portal messages and internal memo".

See Also

2834551 - Supported Formatting Options in Cloud for Customer

2927768 - Error Messages Are Thrown When Copying And Pasting Content Into Ticket Description

Solution Guide for SAP Service Cloud: Rich Text Content in Self-Service Portal Requests


ticket, portal, interaction, timeline, new, create, picture, image, screenshot, printscreen, portal messages, inline image, , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions