Symptom
Scenario A
- You are trying to upload a new document in Admin Center > Maintain Onboarding and Offboarding Document Templates and below error message shows up:
- Example: ChangeSet index 1 - Server side error / ChangeSet index 1 - ???Exception while reading Provisioning settings for authentication.???;File could not be uploaded to PFS
Scenario B
- You are trying to access Admin Center > Configure DocuSign eSignature and below error message shows up:
- Example: [COE0018] Error creating bean with name 'onb2DocusignUtil': Initialization of bean failed
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
Scenario A
- Go to Admin Center > Maintain Onboarding and Offboarding Document Templates;
- Upload Document;
- Error Message Pop up - (ChangeSet index 1 - Server side error / ChangeSet index 1 - ???Exception while reading Provisioning settings for authentication.???;File could not be uploaded to PFS
Scenario B
- Go to Admin Center > Configure DocuSign eSignature;
- Error message shows up: [COE0018] Error creating bean with name 'onb2DocusignUtil': Initialization of bean failed
Cause
Scenario A
- This instance was recently refreshed from Production, PFS were not updated in Provisioning.
- Secret has not defined in Provisioning and you cannot enter your P/S-user credentials.
Scenario B
- When the refresh process happens, the associated DocuSign secret (source instance) is not getting migrated to the logical vault associated with the new company (Target Instance).
- This is a known limitation from the platform team, DocuSign settings should be cleared post instance refresh
Resolution
Scenario A:
- A script is needed to be raised to the Operations Team.
- After the script is executed, update PFS settings in Provisioning > Company Settings > Print Form services
Scenario B:
- The fix for the same is scheduled on the 30th of March. There is no need to run a script post that.
SAP Support: Please review internal memo for more information.
Keywords
docusign_adaptor, default, ChangeSet, index, 1,Exception, while, reading, Provisioning, settings, for, authentication,File, could, not, be, uploaded, PFS, COE0018, onb2DocusignUtil, error, creating , bean, failed, secret, not defined, Print form services
, KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem
Product
SAP SuccessFactors Onboarding 2105