3075988 - Ticket not Created and Moved to Unassociated Email with Reason Initiated By Employee

Symptom

After sending an email to a B2C or B2B Email Channel, the Ticket is not created. The system is moving the email to the Unassociated Email view and marking it with the Reason Initiated By Employee.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

e-mail, email, mail, service request, ticket, unassociated email, is not creating ticket, ticket is not created, subject, title, description, does not arrive, is not arriving , KBA , LOD-CRM-SRP , Service Request Processing , How To

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