SAP Knowledge Base Article - Public

3075998 - Unable to launch SCORM content - Error: "The host LMS for this dispatch returned an empty Learner ID"

Symptom

Unable to launch SCORM content - Error: "The host LMS for this dispatch returned an empty Learner ID"

Environment

SAP SuccessFactors Learning

Reproducing the Issue

1. User is assigned with an Item that has SCORM online content.

2. User launch the item.

3. Item shows the error: "The host LMS for this dispatch returned an empty Learner ID"

Cause

  • A code or communication issue from SCORM which they do not recognize the user's Learner ID reason why it is not being launched.
  • Chances of modification of this particular content while user was taking the course.

Resolution

1. Re-assigning the course to the affected users resolved the issue.

2. Contact the content vendor of this content as this is a communication issue from them.

Keywords

The host LMS for this dispatch returned an empty Learner ID, SCORM not launching, SCORM showing error , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning 2105