3076107 - Future hire is not searchable or "You do not have permission to view this profile" error for Future dated new hire - Onboarding

• After a candidate is hired from Manage Pending Hires before the start date, the inactive profile is not visible.
• Manager or HR is not able to find the profile from the People search.
• Or the profile will show the following error when trying to search the Future Hire:
  • You do not have permission to view this profile

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

1. Hire an external user from Manage Pending Hires
2. Go to Admin Center > Employee Files
3. Check the option "Include inactive users in search" and try to search for the new hire
4. The inactive profile of the candidate is available, but the profile will raise the following error:
   • You do not have permission to view this profile.

Cause 1:

1. The option Hide External users from search results should not be checked in Admin Center > Company logo in Settings;
2. The HRIS Sync job is executed.
3. The HRIS Sync job and ConvertExternalUserOnStartDateJob are not running at the same time.

Cause 2:

If the above checks are already configured as expected for cause 1, then this indicates that there were some permission missing for the user that is trying to access the inactive profile.

Resolution 1:

1. Uncheck the Hide External users from search results option in Admin Center > Company logo in Settings;
2. Execute the HRIS Sync job.
3. Run the HRIS Sync job and the ConvertExternalUserOnStartDateJob at the same time.

Resolution 2:

• The user trying to access the inactive profile should be given General User Permission > Company Info Access User Search permission to the permission role which has target population as External Onboarding User.
• The user should also have access to the necessary permissions from "Employee Views" to the permission which has target population as External Onboarding User.

Onboarding, Inactive profile, future, dated, new hire, OBX, employee, search, profile , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem