Symptom
The following behavior occurs in SAP Analytics Cloud (SAC):
- Font size is reset to one different from that specified in the properties of a widget or one of its components
Environment
- SAP Analytics Cloud (Enterprise) 2021.7.7
Reproducing the Issue
- Create a Story with a Column Chart that has 50-70 columns
- In the Styling panel set the Device Preview format to: WEB - Size: HDTV - Size: 6
- Click on any of the X Axis Labels of the above chart
- Set the font properties to size = 14 (or any other of your choice)
- Save the Story
- Open the Story in View mode
- Open the developer tools (Shift Ctrl I) in Elements tab
- Right click on an X Axis label
- Check the Style properties, Font Size is correct 14px
- Scale the browser zoom out (CTRL - ) to 75%
- Check the Style properties, Font Size has been automatically resized to 6, is no longer 14px but smaller
Cause
The Story designer has specified a 6px size in the "Device Preview" settings for the Web + HDTV devices which will override the font settings in the Styling Panel for that specific device at view-time.
Resolution
Set the Device Configuration to the font size that you need when displaying the Story/Chart:
- Click on Device Preview
- Click on Designer
- Set the Font Size to the desired one
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped
, KBA , LOD-ANA-DES , Story Design & Visualizations , Problem
Product
SAP Analytics Cloud 1.0