SAP Knowledge Base Article - Public

3076559 - Error: 'This report does contain saved data, but it is not complete...' when opening a report with saved data in Crystal Reports Viewer

Symptom

  • Unable to view a report with saved data.
  • Able to view other reports with saved data in Crystal Reports Viewer.
  • When opening a report with saved data in Crystal Reports Viewer, that contains subreports, it displays the error:
      
    "Unable to Continue Viewing Report
     More data is required to continue viewing this report.
       
     This report does contain saved data, but it is not complete. This version of the Crystal Reports viewer
     does not support fetching further data; viewing cannot continue."
     

Environment

  • SAP Crystal Reports Viewer 2013
  • SAP Crystal Reports Viewer 2016
  • SAP Crystal Reports Viewer 2020

Reproducing the Issue

  1. In Crystal Reports, create a report based on any data source.
  2. Add a linked subreport to the report.
  3. Refresh the report.
  4. Save the report with data.
  5. In Crystal Reports Viewer, when opening the report, it display the error. 

Cause

  • This occur when the main report does not return any data, and therefore the linked subreport will not be executed.
      
  • When opening the report in Crystal Reports Viewer, the report cannot be viewed because the subreport does not have saved data because it was not executed, and because Crystal Reports Viewer can only view reports with saved data, it display the error. 

Resolution

  • Open the report in Crystal Reports, refresh the report, and save it with data. 

Keywords

CRViewer , KBA , BI-RA-CRV , SAP Crystal Reports Viewer , Problem

Product

SAP Crystal Reports viewer 2013 ; SAP Crystal Reports viewer 2016 ; SAP Crystal Reports viewer 2020