3076885 - SAP Jam feed reply in C4C doesn't trigger an email notification

SAP Jam feed reply in C4C doesn't trigger an email notification

• SAP Jam Collaboration
• SAP Hybris Cloud for Customer

1. In C4C, go to Opportunities
2. Select a sample data
3. Go to Feed tab
4. User A @mention a user B
5. Click Share

Results: User B receives an email notification

1. User B goes to the same Opportunity data in C4C
2. Go to Feed tab
3. Replies to the comment of User A
4. Click Post

Results: User A did not receive an email notification

This is currently an SAP Jam limitation. It is due to when a user comments or replies, the comment in C4C and in SAP Jam uses different backend API so the behavior will be different.

• In SAP Jam, if a user opens an object type in Jam and add comment and @mention someone under that object type, no emails will send to the user.
• In C4C, if a user comment on an object type in C4C side and @mention someone, the user will receive email.
• In both SAP Jam & C4C, when the user replies to the comment and @mention someone under that object type, no emails will be sent to the user. In this case, both are using the same API, so no email will be sent.

Engineering team is already working on this enhancement.

2538956 - Enabling SAP Jam integration with C4C (SAP Cloud for Customer)

Email notification, C4C object, SAP Jam feed, C4C feed , KBA , LOD-SF-JAM-C4C , Integration with C4C , Problem