SAP Knowledge Base Article - Public

3077034 - Service Request Form Template is not available when trying to run "Generate Local Summary"


Unable to Generate Local Summary due to missing form template(s)



Reproducing the Issue

  1. Go to the Service Ticket work center
  2. Under Actions, select -> "Generate Local Summary" - (no Form Template can be selected)


  • Default template is missing
  • The default template was deleted by mistake


  • The Local Form Templates are downloaded to user's devices for generating summary reports when working offline. 
  • Administrators can edit the content and layout of country/region-specific form templates.
  • Administrators can also create new form templates and template variants by using the copy functions.
  • To maintain the above, follow the steps below:
    1. Go to Administrator work center
    2. Go to "Local Form Template Maintenance" view
    3. Select Draft forms and find for "Summary of Ticket"
    4. Select the Entry and click Copy As a New Variant / As a New Template (depending on your use case)
    5. Fill in the relevant details
    6. Select Save and Publish

See Also


Forms, C4C Service, Cloud4Customer, tickets, not found, missing template , KBA , LOD-CRM-LFT , Local Form Template Maintenance , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer core applications 2105