SAP Knowledge Base Article - Public

3077059 - Gateway timeout to print/preview certificate of completion

Symptom

Users and administrators are receiving a gateway timeout to print/preview a certificate of completion.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

User's side:

  1. Go to Completed Items (History) >
  2. Pick a course and print the certificate >
  3. It will load forever and then throw the error.

Administrator's side:

  1. Go to Learning Administration >
  2. System Administration >
  3. Configuration >
  4. Certificate of Completion Templates and choose a certificate >
  5. Click Preview >
  6. Click Preview to PDF >
  7. It will load forever and then throw the error.

Cause

An external URL was added to the template, generally used to embed images to the template. External URLs are not supported in certificates of completion.

Resolution

Image(s) should be uploaded to the template and then used as indicated in the SAP Help Link.

Keywords

lms, learning, SF, SuccessFactors, certificate, completion, gateway, timeout, not, possible, print, error, user, admin, administrator , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions