3077174 - SDCCN upload of session data to SAP failing with error message "No START tag has been found in downloads SAP-SUPPORT_PARCELBOX"

Symptom

Tasks in transaction SDCCN for sending service data to SAP such as EarlyWatch Alert (EWA), or License Audit Data (SLAW2) are failing.

The log of the corresponding task in SDCCN shows the following error text:

Error transferring session data to SAP-SUPPORT_PORTAL in transaction SDCCN
> No START tag has been found in downloads SAP-SUPPORT_PARCELBOX

Environment

Affected systems are either ABAP managed systems that send data directly to SAP or SAP Solution Manager, which is sending data of managed systems to SAP

Product

SAP Solution Manager all versions

Keywords

No START tag has been found in downloads SAP-SUPPORT_PARCELBOX EarlyWatch Alert Send Session to SAP SLAW MEASUREL LAW , KBA , SV-SMG-SDD , Service Data Download , SV-SMG-SER-EWA , EarlyWatch Alert , Problem

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