3077228 - A User who does not have direct reports is showing in a role which is assigned to Managers

User who is not a manager is showing in a role which is assigned to only Managers.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors HCM Suite 

Follow the below steps to verify that the user is a member of the manager only role and is not listed as an active manager:  

1. Go to admin center -> View User Permission and verify which Permission Roles are assigned to user.
2. Check if User is listed as a Manager within the System.

Once you have validated that the user is an active member of the manager only role and the manager does not have any users reporting to him/her, it could be possible that the user is a manager of an external User.

You can quickly identify if the manager has external users reporting to him/her by executing the below script below please replace the real userId or username values for specific 
managers when you query that, and the value of ‘e’ means active external user status.

Script:

--The user is manager to external users: 

--if you know the users_sys_id of the manager:

SELECT * FROM <company_schema>.USERS_SYSINFO WHERE USERS_SYS_MANAGERUID='userIdOfManager' AND USERS_SYS_VALID='e';

--If you know the username of the manager:

SELECT * FROM <company_schema>.USERS_SYSINFO WHERE USERS_SYS_MANAGERUID IN(SELECT USERS_SYS_ID FROM <company_schema>.USERS_SYSINFO WHERE USERS_SYS_USERNAME='usernameOfManager') AND USERS_SYS_VALID='e';

no direct reports  , Role , Manager only , external user, INC0772860, Non Manager User being pulled into manager permission group , KBA , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT , Platform Foundational Capabilities , Problem