SAP Knowledge Base Article - Public

3077374 - IRT validation failed - targetTenantZoneNotSupported

Symptom

  • Instance Refresh schedule request fails with error targetTenantZoneNotSupported.
  • Not able to schedule Refresh using the tool. Error: The target tenant is in the RZ zone and this zone does not allow instance refresh.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Learning

Reproducing the Issue

  1. As an admin go to Admin Center >
  2. Company Settings >
  3. Instance Refresh >
  4. Select Full Copy (Instance Refresh) >
  5. Click Next >
  6. Click Create Instance Refresh Request >
  7. Select the instance and click on Submit >
  8. You will face a failure with Error Codes:
    1. targetTenantZoneNotSupported or>
    2. The target tenant is in the RZ zone and this zone does not allow instance refresh.

Cause

This error is due to the target tenant in your refresh request being a production tenant or it is on a stack that is not currently supported.

Resolution

Currently this is a limitation on our system, so please schedule only the HCM Suite refresh via the IRT and raise a customer case to our Learning team (component: LOD-SF-LMS) for the Learning refresh.

Keywords

lms, learning, sf, successfactors, irt, instance, refresh, target, tenant, rz, zone, not, allow, limitation, schedule , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , LOD-SF-LMS , Learning Management System , LOD-SF-PLT-REF , Instance Refresh , Product Enhancement

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Learning all versions