SAP Knowledge Base Article - Public

3077374 - IRT validation failed - targetTenantZoneNotSupported

Symptom

  • Instance Refresh schedule request fails with error targetTenantZoneNotSupported 
  • Not able to schedule Refresh using the tool. Error: The target tenant is in the RZ zone and this zone does not allow instance refresh.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. As an admin go to Admin Center -> Company Settings -> Instance Refresh;
  2. Select Full Copy (Instance Refresh) and click Next;
  3. Click Create Instance Refresh Request;
  4. Select the instance and Submit;
  5. You will face a failure with Error Codes : 1. targetTenantZoneNotSupported or 1. The target tenant is in the RZ zone and this zone does not allow instance refresh.

Cause

The cause is that you had selected to do Learning Management System on your refresh and your target Learning tenant is a production tenant or it is on a stack that is not currently supported.

Resolution

Currently this is a limitation on our system, so please schedule only the HXM Suite refresh via the IRT and raise a customer case to our Learning team (component LOD-SF-LMS) for the LMS refresh.

Keywords

IRT Instance Refresh, The target tenant is in the RZ zone and this zone does not allow instance refresh , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , LOD-SF-LMS , Learning Management System , LOD-SF-PLT-REF , Instance Refresh , Product Enhancement

Product

SAP SuccessFactors HXM Core 2105