SAP Knowledge Base Article - Preview

3077480 - What is the difference between priority and severity?

Symptom

  • There are two similar fields when I submit a case to SAP Fieldglass support, priority and severity
  • How should I complete priority and severity fields?
  • How are priority and severity used?


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Product

SAP Fieldglass Vendor Management System all versions

Keywords

priority, severity, Application Support, cloud contract, support terms, SLA , KBA , fghc_buyer , fghc_pmo , BNS-FG-SBP-FYI , Support Best Practices - Information , How To

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