Symptom
- Recruiter is not able to initiate Onboarding from recruiting
- After clicking Initiate Onboarding system displays an error "ErrorCode - 500; ErrorMessage- Can't get employee."
- Unable to initiate Onboarding for a candidate
- Or application error when try to initiate offboarding from Onboarding 1.0 >> Process
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- access the instance
- Proxy as the Recruiter
- Select Recruiting
- Search for the Job Requisition Number
- Select the sample candidate
- Click on Initiate Onboarding
- Receive an error message: Error in KMS: [ErrorCode - 500; ErrorMessage- Can't get employee.]
Cause
In the RefEmployees table, back end, the SSN value was not correct
Resolution
Please create a ticket to Onboarding team.
Onboarding support team need to create an internal incident to Operations Team to update the SSN at the back end for RefEmployees table
Keywords
Onboarding 1.0, OBD, SuccessFactors, On boarding, INC0840097 , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions