SAP Knowledge Base Article - Public

3077482 - Error "Can't get employee" received unable to initiate Onboarding from Recruiting or error when initiate offboarding - Onboarding 1.0

Symptom

  • Recruiter is not able to initiate Onboarding from recruiting 
  • After clicking Initiate Onboarding system displays an error "ErrorCode - 500; ErrorMessage- Can't get employee."
  • Unable to initiate Onboarding for a candidate
  • Or application error when try to initiate offboarding from Onboarding 1.0 >> Process

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. access the instance
  2. Proxy as the Recruiter
  3. Select Recruiting
  4. Search for the Job Requisition Number
  5. Select the sample candidate 
  6. Click on Initiate Onboarding
  7. Receive an error message: Error in KMS: [ErrorCode - 500; ErrorMessage- Can't get employee.]

Cause

In the RefEmployees table, back end,  the SSN value was not correct

Resolution

Please create a ticket to Onboarding team.

Onboarding support team need to create an internal incident to Operations Team to update the SSN at the back end for RefEmployees table

Keywords

Onboarding 1.0, OBD, SuccessFactors, On boarding, INC0840097 , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions