SAP Knowledge Base Article - Preview

3077510 - Ticket (Inquiry) is wrongly re-opened based on an incorrect subject pattern

Symptom

You have found cases where a ticket that was closed, is re-opened based on an incorrect Subject Pattern


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2105

Keywords

reopened, ticket, spam, wrong ticket, wrongly reopened ticket, Subject Pattern , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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