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SAP Knowledge Base Article - PreviewSymptom
You have found cases where a ticket that was closed, is re-opened based on an incorrect Subject Pattern
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2105
Keywords
reopened, ticket, spam, wrong ticket, wrongly reopened ticket, Subject Pattern , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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