SAP Knowledge Base Article - Public

3077805 - [Onboarding] Candidate cannot sign in E-signature

Symptom

'Click to Sign' is not working when candidate proceeds to click the button during document signature step

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Login as the external user
  • Click on "Complete e-signature" Tile
  • Agree to the terms and conditions
  • On the document page, click on "Click to Sign"
  • The signature is not successful, there is no change in the page

Cause

  • Onboarding External User does not have relevant RBP permissions

Resolution

  • Go to Manage permission roles
  • Select the role related to Onboarding External User
  • Manage Integration Tools > Allow Admin to Access OData API through Basic Authentication

Keywords

Click to Sign, E-Signature, External Onboarding User , KBA , LOD-SF-OBX , Onboarding 2.0 , Bug Filed

Product

SAP SuccessFactors Onboarding 2105