Symptom
'Click to Sign' is not working when candidate proceeds to click the button during document signature step
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login as the external user
- Click on "Complete e-signature" Tile
- Agree to the terms and conditions
- On the document page, click on "Click to Sign"
- The signature is not successful, there is no change in the page
Cause
- Onboarding External User does not have relevant RBP permissions
Resolution
- Go to Manage permission roles
- Select the role related to Onboarding External User
- Manage Integration Tools > Allow Admin to Access OData API through Basic Authentication
Keywords
Click to Sign, E-Signature, External Onboarding User , KBA , LOD-SF-OBX , Onboarding 2.0 , Bug Filed
Product
SAP SuccessFactors Onboarding 2105