SAP Knowledge Base Article - Public

3077805 - [Onboarding] Candidate cannot sign in E-signature


'Click to Sign' is not working when candidate proceeds to click the button during document signature step


SAP SuccessFactors Onboarding

Reproducing the Issue

  • Login as the external user
  • Click on "Complete e-signature" Tile
  • Agree to the terms and conditions
  • On the document page, click on "Click to Sign"
  • The signature is not successful, there is no change in the page


  • Onboarding External User does not have relevant RBP permissions


  • Go to Manage permission roles
  • Select the role related to Onboarding External User
  • Manage Integration Tools > Allow Admin to Access OData API through Basic Authentication


Click to Sign, E-Signature, External Onboarding User , KBA , LOD-SF-OBX , Onboarding 2.0 , Bug Filed


SAP SuccessFactors Onboarding 2105