SAP Knowledge Base Article - Public

3077834 - How to Enable Expanded Alerts for Move-In and Move-Out Processes

Symptom

You notice that the alerts during the Move-In and Move-Out processes are displayed collapsed by default, and you would like to have them expanded.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Utilities work center.
  2. Navigate to Contract Accounts work center view.
  3. Search and Open any contract account.
  4. Click Move-In or Move-Out, depending on your scenario.
  5. See the alerts are displayed collapsed.

Resolution

To have the Alerts expanded by default, you may follow the steps below to select the scoping question which controls this aspect:

  1. Navigate to Business Configuration work center.
  2. Navigate to Implementation Projects work center view.
  3. Select the current implementation.
  4. Click Edit Project Scope.
  5. Navigate to step 4 Questions.
  6. Expand Industry Solution.
  7. Expand Utilities.
  8. Select Utilities Call Center and Service.
  9. Find the question Do you want expanded Alerts in Move Processes?, under Utilities Alerts.
  10. Check it.
  11. Save the changes.

Once this question is scoped, all alerts during Move processes will be displayed expanded by default for the users.

Keywords

Utilities, Move-In, Expanded Alerts, Alerts, Enable, C4C, Service, SAP Cloud for Customer, Industry Solution, Utilities Call Center and Service, Move, Move-Out, Utilities Alerts, Business Configuration, Question, Do you want expanded Alerts in Move Processes?, , KBA , LOD-CRM-IND-UTL , Utilities , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions