Symptom
- Address details are not flowing in UK Compliance Form
- Address details are provided by the candidate during Personal Data Collection, but in the Compliance Tasks, no address values were populated.
Environment
SAP SUCCESSFACTORS ONBOARDING
Reproducing the Issue
- Click on complete compliance task tile from External candidate Home Page.
- Choose the form and start.
- Now when you see Address Details portlet, None of the fields data was pre-populated.
Cause
Configuration Issue:
- Different Address Type is used aside from 'home'.
Resolution
The Compliance Forms only use the Home addressType to populate the Address details of the candidate.
- Go To Picklist Center -> In addressType picklist value, external code and non-unique external code should be 'home' for Home. Please make sure both external code and non-unique external code are maintained as 'home'.
- If the above as configured correct, then you need to cross-check whether you have selected the same picklist (Address) from PDC step.
Keywords
Address details, Compliance form, UK form, CA form, Compliance, Address, Compliance Task, CATD1, OBX, ONB2, Onboarding , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , How To
Product
SAP SuccessFactors Onboarding 2105