3078364 - Onboarding or Pre-boarding tiles are not visible for the onboardee - Onboarding

Onboarding or Pre-boarding global tiles are not visible on the homepage when an onboardee signs in.

SAP Successfactors Onboarding

1. Sign in as the candidate/onboardee.
2. Go to the homepage.
3. Onboarding or Pre-boarding tiles are not displayed.

• Cause 1: The active dates configured in Manage Homepage do not match the onboardee’s start date.
• Cause 2: The onboardee does not meet the conditions defined in the business rule configured for the respective card in Manage Homepage.
• Cause 3: The onboardee is not included in the permission groups maintained under Assignments in Manage Homepage.

Solution 1: Check the active date configuration

• The tiles are configured to be available 30 days before the Start Date and 30 days after the Start Date.
• Check the process details in:
  1. Manage Data > Process > Process ID
  2. If the Target Date is more than 30 days before the Start Date, the onboardee does not meet the date condition for the tile to appear.
  3. Adjust the number of days in the active date configuration based on how long the tile must be available before and after the Start Date.

Solution 2: Check the business rule conditions

• Check whether the data maintained during the Onboarding data collection steps matches the conditions configured for the card in Manage Homepage.
• If the onboardee does not meet the configured conditions, update the data or adjust the card configuration as required.

Solution 3: Check the permission group assignment

1. Check the permission groups maintained in the card configuration under Assignments in Manage Homepage.
2. Add the candidate or onboardee to the relevant permission group if they are not already included.

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