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3078944 - Error: 694 when Vormetric Encryption is used on database devices during reboot - SAP ASE

Symptom

  • SAP ASE manually shutdown.
  • Host system rebooted
  • Vormetric Encryption is used on user database devices only
  • master database not using Vormetric Encryption
  • All user database devices raising following error message

    Error: 694, Severity: 24, State: 8 An attempt was made to read logical page '24', virtpage '24' from virtual device '20' for database 'dashboard' (6), object '' (99), index 'Unknown' (0), partition 'Unknown' (20). The page was not read successfully. You may have a device problem or an operating system problem.


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Environment

  • SAP Adaptive Server Enterprise 16.0
  • SAP Adaptive Server Enterprise 15.7
  • Vormetric Transparent Encryption

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

Vormetric Encrypted File System, Vormetric, 3rd party encryption, encryption agent, Error: 694, Error 694, 694, Thales  , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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