3079342 - Wrong Approver In Business Task Management

Unexpected approvers shown in the Business Task Management when there are several delegates for an approval team

SAP Cloud for Customer

1. Go to the Administrator work centre
2. Go to the Business Task Management view
3. Change the filter to ALL and search for quote 123 (123 represents the quote ID)
4. Find an entry which shows "Multiple persons"
5. Click the "Multiple persons" link
6. You get, for example, an approval team and a single person mentioned
7. When you check the delegates of this approval team (Administration work centre > Delegations view), you see that there are several more delegates set.

Expectation: Either all approver names from the delegates and the team should be shown, or only the team itself.

The BTM UI shows only task processors (approvers) who were/are involved in the approval process. Other delegates were not involved in the approval process and are therefore not shown.

Expected system behaviour as per design.

KBA 2655647 - Delegation In Approval Process

KBA , LOD-LE-CQP , Customer Quote Processing , How To