Symptom
How to enable Account ID and External Account ID on the appointment summary?
Environment
SAP Cloud for Customer
Cause
External account ID is as standard not stored in the activity object.
Resolution
Current functionality of Activity does not store the external account ID in activity objects. Hence, the external ID of the associated account will not be displayed in the appointment summary.
This is the current expected system behavior.
Keywords
Account, Account ID, External ID, Appointment , KBA , account, account id, external id , appointment , LOD-CRM-ACT , Activities , How To
Product
SAP Cloud for Customer core applications all versions
SAP Knowledge Base Article - Public