Symptom
The account ID and external account ID are not shown on the appointment summary.
Environment
SAP Cloud for Customer
Resolution
We do not store the external account ID in activity objects. Hence, the external ID of the associated account will not be displayed in the appointment summary.
See Also
This is the current expected system behaviour.
Keywords
KBA , LOD-CRM-ACT , Activities , Problem
Product
SAP Cloud for Customer core applications 2102