SAP Knowledge Base Article - Public

3079378 - Account ID and External Account ID not Shown on the Appointment Summary

Symptom

The account ID and external account ID are not shown on the appointment summary.

Environment

SAP Cloud for Customer

Resolution

We do not store the external account ID in activity objects. Hence, the external ID of the associated account will not be displayed in the appointment summary.

See Also

This is the current expected system behaviour.

Keywords

KBA , LOD-CRM-ACT , Activities , Problem

Product

SAP Cloud for Customer core applications 2102