SAP Knowledge Base Article - Preview

3079713 - E-mail With Subject Pattern Containing [ : ] Landed in Unassociated E-mails

Symptom

Inbound e-mail with [ : ] string in the subject landed in Unassociated E-mails. As the ticket ID does not exist yet and the subject does not contain [ Ticket: 123 ] specifically, you expected new ticket to be created.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

e-mail, subject, pattern, subject pattern, ticket, interaction, unassociated, [:], [ : ], semicolon, string , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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