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SAP Knowledge Base Article - PreviewSymptom
Inbound e-mail with [ : ] string in the subject landed in Unassociated E-mails. As the ticket ID does not exist yet and the subject does not contain [ Ticket: 123 ] specifically, you expected new ticket to be created.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
e-mail, subject, pattern, subject pattern, ticket, interaction, unassociated, [:], [ : ], semicolon, string , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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