Symptom
- Unable to Cancel Onboarding Process for any candidate due to the following error [COE0018] Failed to publish Cancel onboarding event.
-
com.successfactors.docusignadaptor.api.DocuSignAdaptorException: DocuSign integration is not activated
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to the Onboarding Dashboard and search for onboardee to be cancelled.
- Go to Actions then click on Cancel Onboarding.
- You will see Error: [COE0018] Failed to publish Cancel onboarding event.
Cause
- Account ID, Email, and Password has not been configured for DocuSign eSignature from Admin Center.
Resolution
Account ID, Email, and Password needs to be entered for DocuSign eSignature from Admin Center.
Keywords
Cancel, Onboarding, Event, Failed, COE0018 , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem
Product
SAP SuccessFactors Onboarding all versions
Attachments
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