SAP Knowledge Base Article - Public

3079736 - Error [COE0018]Failed to publish Cancel onboarding event - Onboarding

Symptom

  • Unable to Cancel Onboarding Process for any candidate due to the following error [COE0018] Failed to publish Cancel onboarding event.
  • com.successfactors.docusignadaptor.api.DocuSignAdaptorException: DocuSign integration is not activated
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 

Reproducing the Issue

  • Go to the Onboarding Dashboard and search for onboardee to be cancelled.
  • Go to Actions then click on Cancel Onboarding.
  • You will see Error: [COE0018] Failed to publish Cancel onboarding event.

Cause

  • Account ID, Email, and Password has not been configured for DocuSign eSignature from Admin Center.

Resolution

Account ID, Email, and Password needs to be entered for DocuSign eSignature from Admin Center.

Keywords

Cancel, Onboarding, Event, Failed, COE0018 , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

image.png