SAP Knowledge Base Article - Public

3079781 - RCM Entity Anonymization Job failing in Provisioning - Recruiting Management

Symptom

RCM Entity Anonymization Job fails in Provisioning with the following error message:

"java.lang.NullPointerException: while trying to invoke the method com.successfactors.genericobject.api.bean.businessobjects.Country.getCode() of a null object returned from com.successfactors.dataretention.api.drtm.config.DRTMRetentionTimeConfig.getCountry()"

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Provisioning
  2. Monitor Jobs 
  3. Search for RCM Entity Anonymization Job
  4. Click on details
  5. You'll see that it failed with the error message "java.lang.NullPointerException: while trying to invoke the method com.successfactors.genericobject.api.bean.businessobjects.Country.getCode() of a null object returned from com.successfactors.dataretention.api.drtm.config.DRTMRetentionTimeConfig.getCountry()".

Resolution

The issue has been already reported to our Engineering Team who is currently investigating. 
If you would like to have further updates on the progress, Please follow up this KBA by clicking on the star icon in the upper right corner.

Keywords

RCM Entity Anonymization Job, Provisioning, Exception, DRTMRetentionTimeConfig.getCountry, Purge, Anonymize. , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions